Returns & Refunds Policy

At SKINTIFIC, we handle all inquiries on a case-by-case basis with the ultimate goal of ensuring customer satisfaction. We stand by the quality of our tested and proven products and want every customer to be happy with their purchase. Each request is treated fairly and reasonably. We believe that by treating our customers with fairness and respect, we will receive the same in return.

1. Cancellation

For the orders, we accept order cancellations before the product is proceed or shipped.Below are some instructions regarding order cancellation. Please take note：
  • If the order is canceled within 12 hours of placing the order, no fees will be charged.
  • If the order is canceled after 12 hours of placing the order, please note that a refund may be subject to a non-refundable transaction fee (which vary by country and platform) charged by the payment provider or platform. This fee reflects actual processing costs and varies depending on the country and payment method.
    • - credit card users：3.9%
    • - PayPal users：3.5%
    •  - Klarna users：3.8%

  • If the product has already been shipped out, we will attempt to intercept the package. If unsuccessful, please refuse delivery to facilitate the return and refund process.

2. Returns (if applicable)

Skintific offers returns within 15 days of receipt of shipment. You will find the applicable conditions on this page：
  • No reason required. (Change of mind). The item must be like-new, unused, and in resalable condition with all original packaging. We’re happy to assist with your return request. Please kindly note that the return shipping fees, any potential customs duties and other related charges that may be incurred shall be borne by the buyer.
  • We understand unexpected situations may happen, such as damaged products or packaging, item defects or missing goods upon receipt. To help us resolve your after-sales request more efficiently, we recommend you record and provide an unboxing video together with photos or other supporting evidence. Please kindly contact us via cs@skintific.com within 7 days after receiving your parcel, and our team will assist you promptly upon receiving all materials.
Returns not due to Skintific brand issues, the transaction fee shall be as set forth in the Cancellation clause.

2.1 Return & Refund Service will not be provided where:

  • × Starting from the day after receiving the product, the service is requested after the Skintific specified return period has been exceeded;
  • × For hygiene, health and safety reasons, SKINTIFIC does not accept returns or refunds for any items that have been opened, unsealed, used or damaged artificially. Once the original factory seal of the product is broken, the item cannot be returned, as it is unable to be restocked or resold.
  • × The item(s) is not delivered to Skintific within 30 calendar days after the Return & Refund Service confirmation is sent from Skintific.
  • × Please note that COD (Cash on Delivery) packages do not support returns after shipment. Due to the special nature of the COD logistics model, returning packages will incur high return shipping costs, and returned goods cannot be re-stored and sold. Thank you for your understanding.

2.2 Return Process:

  • Please contact our customer service team or use the contact channels provided on the Skintific Store to apply for a return. Our customer service team will determine whether your order is eligible for return. After confirming your order is eligible, you will receive instructions on how to properly pack the products and return them to us. Please make sure all items are included in the original package.

2.3 Mistaken Returns

  • Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.
  • If you have accidentally sent the wrong item to us, please contact Customer Service as soon as possible, as Skintific does not store mistakenly sent items. We cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to us.

3. Refunds (if applicable)

  • Returns are subject to inspection upon our warehouse receives the returned product, as to identify if the returned products are correct, complete or in eligible state for returns. After the returned product passes our inspection, we will issue a refund within 5 business days. You will be notified by email when your order is refunded. Please note that after Skintific issues the refund, your bank may require up to 7 business days (or longer, depending on your bank) to fully process and post the funds.
  • If you have not received a refund after 7 business days, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, Please contact us and provide relevant communication screenshots.

4. Replacement(Exchange)

Please kindly note that we do not offer any exchange service.