FAQs

For paid orders, packaging and outbound processing will be completed within 1-2 working days (delayed on weekends and public holidays); the delivery lead time for international logistics is approximately 7-14 working days, with minor delays possible due to local customs clearance, courier capacity, or remote location factors. An email containing the Tracking Number will be sent after shipment, which allows real-time tracking of the package status.

First check if the parcel has been collected on your behalf by a parcel locker, property management, reception desk or neighbor; contact the local courier directly with the tracking number to inquire about the delivery record; if there is still no result, please contact our online customer service or send an email to cs@skintific.com within 7 working days, with relevant information such as your order number attached. We will apply to the logistics provider for the proof of delivery if necessary.

Since our order processing speed is extremely fast, there is a high probability that we cannot intercept, cancel the order or modify the address after payment. If the parcel is returned due to the wrong address filled in by the customer, only the payment for the goods will be refunded, and the round-trip freight shall be borne by the customer. Please double-check the address, product and shade before placing an order.

All customs duties and Import Tariffs of various countries shall be borne by the recipient. It is recommended to check the cosmetics import regulations of your own country before placing an order.

Different shipping regions correspond to different shipping fee standards, and the shipping fee standard will be automatically displayed on the checkout page if the order amount is below the threshold. It is recommended that you check the shipping policy on our official website based on your country of residence: https://skintific.com/pages/shipping-policy

The product detail page on our official website or the outer packaging of the product contains a complete ingredient list. As individual tolerance to ingredients varies, it is recommended to check the ingredient list before making a purchase.

We cannot provide medical advice. It is recommended to consult your dermatologist or obstetrician by referring to the ingredient list.

This brand focuses on repair and soothing product lines suitable for sensitive skin. When using any new product for the first time, it is recommended to apply it behind the ear or on the inner wrist for a 24-48 hour patch test; only apply it to your entire face if no redness or stinging occurs. During an acute skin allergy flare-up, it is advised to simplify your skincare routine and discontinue the use of functional skincare products.

Stinging and redness may be caused by a fragile skin barrier or intolerance to certain ingredients, which does not necessarily mean there is a quality issue. It is recommended to stop using the product immediately and cleanse your face with water. If the discomfort persists, it is advised to seek medical attention. When using a new product for the first time, it is recommended to build up tolerance gradually.

Store in a cool, dark place at room temperature. Do not expose to direct sunlight or place in a high-temperature, humid environment such as a bathroom. For unopened products, please check the outer packaging for the shelf life; for opened products, the shelf life is marked on the bottom of the product. It is recommended to replace the product in a timely manner when it reaches the expiration date to avoid the inactivation of active ingredients and bacterial growth.

For skincare products, consistent use over 2 to 4 weeks will yield observable results; for makeup products, the effect is instant modification. Skincare results vary from person to person and are influenced by factors including daily routine, diet and skin type.

Best-selling products are restocked regularly. You can subscribe to restock alerts on the product page, and an email notification will be sent to you automatically once the products are back in stock.

The official website is a direct sales channel of the brand. Each product comes with exclusive brand engraved packaging, and all products are genuine; products are also available at authorized offline stores, and low-priced goods from unauthorized purchasing agents are not recognized.

Slight color differences and variations in scent intensity may arise from natural batch-to-batch variations in raw materials. As the core formula of the product remains unchanged, this will not affect its efficacy and is a normal phenomenon for genuine products.

Rest assured, the sample has the exact same formula as the full-size product, and they only differ in capacity specification.

Yes, this cream is suitable for all skin types. Ceramides help repair the skin barrier, moisturize the skin, soothe damaged skin cells, reduce redness, and improve skin texture. In addition, it has a gel-like lightweight and hydrating texture, so it can be used with confidence even by those with sensitive skin or acne-prone skin.

This product features a refreshing gel texture. Its official formula is designed for oily and acne-prone skin, delivering 24-hour oil control effect. It absorbs quickly on the face without leaving a sticky or greasy film, and regular use in summer is unlikely to cause acne breakouts.

The mugwort clay mask stick is free of alcohol, fragrances and parabens, and is milder, making it suitable for red acne-prone skin; the Alaskan volcanic clay has stronger cleansing power. It is not recommended for people with damaged skin barriers or severely sensitive skin to use it frequently - once a week is enough, and it must not be used concurrently with high-concentration acid products.

For oily skin or skin prone to blackheads, it is recommended to use it 2-3 times a week; for dry and sensitive skin, 1 time a week is advisable. Apply a thick layer, leave it on for 5-10 minutes then rinse off. Do not leave it on overnight, as over-cleansing may damage the skin barrier.

The MSH Niacinamide Gel Cream, 10% Vitamin C Brightening Serum, and 10-Minute Niacinamide Sheet Mask all feature lightweight formulas that won't clog pores; niacinamide regulates sebum and fades acne marks, while vitamin C improves dull, sallow skin, making them friendly for oily and combination-oily skin types. However, it is recommended to build up tolerance when using them for the first time.

Suitable. This product is designed to brighten lips, smooth lip lines, provide long-lasting moisturization, and improve dullness and dual-toned lips; the single stick is portable, and the 3-piece set offers better value for money!

Yes. Apply a thick layer at night to repair dullness and chapped lip lines.

2-3 times a week, use for 10 minutes to quickly brighten and plump rough, dry skin; no rinsing required, just massage the remaining essence into skin until fully absorbed.

Barrier repair: Redness relief can be observed with regular use for 1 week; niacinamide for brightening and fading dullness: consistent use for 2-4 weeks; the makeup product delivers instant modifying effects, which evens skin tone and blurs pores immediately upon application.

Two usages

• Primer: Hydrates and brightens the skin, serving as a moisturizing makeup base.
• Setting after makeup / daytime touch-up spray: quickly eliminates dullness, restores dewy glow without disrupting base makeup; simply spray evenly from 15-20cm away from your face.

• Cover All Perfect (Gold Cushion) Finish: Satin | Coverage: High | Wear time: 12h Suitable skin type: All skin types. This is the top pick if you want high coverage to conceal acne marks and blemishes, are after a soft, premium satin finish, and prefer a medium-lasting base makeup.
• Perfect Stay Matte (Blue Cushion) Finish: Velvet Matte | Coverage: Medium-to-High | Wear Time: 12h Suitable for all skin types, especially friendly for oily and combination-oily skin. 12 Hours oil control, dull-free, transferproof & waterproof. It features oil control, anti-dullness, transfer resistance and waterproof performance, making it the top choice for scenarios with heavy sweating and oil production.
• Cover Glow Perfect (Powder Cushion) Finish: Healthy Glow | Coverage: Medium to High | Longevity: 10h Suitable Skin Types: All skin types, with dry skin being the priority. It focuses on moisturizing and creating a luminous, dewy complexion, making it the top pick for those who prefer a sheer, radiant makeup finish.

• Cover Glow Glow Cushion: 10-hour long-lasting wear;
• Perfect Stay Matte Cushion / Cover All Satin Cushion: 12-hour long-lasting wear;
• Daily Filter Tinted Moisturizer: It delivers around 10 hours of everyday wear, and can be applied in multiple layers to enhance coverage.

Yes. It is a type of makeup with skincare benefits, so you need to use a makeup remover to clean your face at night to prevent residue from clogging pores and causing closed comedones and blackheads.

Skin Tint tinted sunscreen and tone-up cream come with SPF50+ PA++++, which can replace regular sunscreen for daily commuting; when at the seaside or exposed to prolonged intense outdoor sunlight, sufficient professional sunscreen should be applied additionally for enhanced protection.

Insufficient moisturization in base makeup, or applying powder before skincare products are fully absorbed; it is recommended to wait for 3 minutes after skincare, apply makeup in thin layers, and those with dry skin can add a small amount of moisturizing spray.

Returns and exchanges are only applicable to intact, unopened products due to incorrect shade selection (the customer shall bear the return shipping fee); slight oxidation is a normal phenomenon of oil fusion, and adequate moisturizing and oil control before makeup application can alleviate dullness.

As cosmetics are products that come into contact with the skin, opened/used products are not eligible for no-reason return; for intact unopened products, you may apply for return or exchange in accordance with the return and exchange policy on the page, and the return freight shall be handled in accordance with the relevant rules.

Quality issues will be handled in accordance with relevant policies upon presentation of valid vouchers; individual skin intolerance and subjective dislike do not fall under product quality issues, and direct refund is not supported. Please read the product instructions carefully before purchase.

Please contact us within 48 hours after signing for the parcel, and provide the order number, a photo of the waybill, and a complete photo of the received item (including the outer packaging and a close-up of the damaged product). After verification by our customer service team, the issue will be handled in accordance with the after-sales policy, and you will not be required to bear the shipping fee.

If any individual item in a set has been opened and used, the entire set will not be eligible for return or exchange. As a bundled sales package, the set does not support after-sales processing for individual items.

Select an available coupon on the checkout page. Note that coupons may be subject to restrictions such as usage thresholds, validity periods, minimum spending requirements, ineligibility for stacking with other promotions, and a limit of one coupon per order. Please be sure to check the coupon usage rules carefully.

It may be caused by a delay in the payment channel. If this happens, please do not place repeated orders, and you can contact customer service to check the order status.