After your order ships, delivery typically takes 7–14 business days. Timing may vary depending on your location, courier capacity, and local delivery conditions.

You will receive email updates with your tracking information once your order ships.

If there has been no movement in your tracking updates, or if the package is marked as delivered but you haven’t received it, we recommend contacting the courier directly using the tracking number provided via email.

Unfortunately, it is usually not possible to cancel an order once it has been placed, as orders are processed very quickly. We kindly ask all customers to double-check their order details before confirming.

If a package is returned due to an incorrect address provided by the customer, the amount excluding shipping costs will be refunded after the returned parcel is received and inspected (if applicable).

We do not offer refunds for completed orders unless the item is missing or arrives damaged/defective.

If a package is returned due to an incorrect address provided by the customer, the amount excluding shipping costs will be refunded after the returned parcel is received and inspected (if applicable).

Please contact our customer service team at cs@skintific.com, and we will arrange a replacement as soon as possible.

• For damaged items, please include an image showing the issue.
• For missing items, please share your order number and any relevant details so we can assist quickly.