Your FAQ content here:

1. Product Usage

Q: How should I choose the right skincare products for my skin type?
A: We recommend selecting skincare products based on your skin type (oily, dry, combination, sensitive). You can visit our Skin Type Guide for more information or contact our online customer service for professional advice.

Q: What is the correct order of using skincare products?
A: The typical skincare routine is: Cleanser -> Toner -> Serum -> Moisturizer/Cream -> Sunscreen. Depending on your specific needs, you can add or skip certain steps.

2. Ingredients and Safety

Q: Do your products contain parabens?
A: Our products do not contain parabens. We are committed to using safe and effective ingredients to ensure our products are gentle and non-irritating for your skin.

Q: Can pregnant women use your skincare products?
A: Most of our products are safe, but we recommend that pregnant women consult with a doctor before using any new skincare products, especially those containing active ingredients such as retinol or salicylic acid.

3. Orders and Shipping

Q: Can I cancel or modify my order?
A: If your order has not yet been shipped, you can cancel or modify it. Please contact our customer service team as soon as possible so we can assist you.

4. Returns and Refunds

Q: How can I return a product?
A: If you are not satisfied with your purchase, you can contact us within 7 days of receiving the product to request a return. The product must be unused and in its original packaging. Please refer to our Return Policy for detailed return procedures.

Q: How long does it take to receive a refund?
A: Once we receive and inspect your returned product, refunds will be processed and issued back to your original payment method within 7-10 business days.